Panasonic and Blake Telecom

Panasonic Telephone Systems Suitable For Every Size Of Company

Flexible telephone systems for every size business. From call centres to only a couple of extensions - Blake Telecom will take care of your business

Blake Telecom are specialists in delivering feature rich, reliable phone systems that are fully scalable to meet our customer’s requirements and seamlessly integrate with standard telephony methods, Voice over IP technology (VoIP), Unified Messaging, multi-site installations and call centres.

In addition to the phone systems we provide management information from the phone system to allow you to create a full audit trail of all calls made, received, wrap up times, queue and hold times and call duration.

Unified Messaging is the ideal solution for managing all your business information using the PC in conjunction with your telephone. Manage your faxes, voicemail, call recording plus a host of advanced benefits to your business communications.

Unified Communication and Applications

KX-NSX has UC Pro support, video communication functions, a built-in call centre function (external CTI servers not required), partner application linking and more. These functions make business communication more efficient and enable users to utilise limited resources effectively.

Panasonic UC Pro
UC Pro supports multiple devices such as PCs, tablets and
smartphones and provides collaborative functions, including
presence management, audio/text/video chat and synchronization
with Outlook Calendar. Mobile clients can communicate with an
account that is also registered to their PC, so they can take care of
business while out of the office.

Video Communication

The combination of the video IP phone KX-HDV430 and communication
IP camera KX-NTV150 or IP video doorphone KX-NTV160 enable easy
video communication. When using the KX-HDV430 internally or off site,
an easy video conference can be setup.

Automatic Voice Guidance

By being notified of their position in a queue through voice
guidance, callers can better decide whether to wait, leave a
message, or hang up. This provides a favourable impression for
your business and improves the satisfaction of the customers
for the service they are receiving.

Monitoring Callers and Call History Report

The supervisor can monitor the live status of call centres to understand
onsite problems and improve them. Call history can also be output as
a report to understand problems or opportunities relating to customer
service. Report data can be saved to an external server.

Mobile Users

Mobile users that often work outside the office need to use any mobile
phone as an extension of the office phone system with one number
access, presence management and more. UC Pro for the KX-NSX
series is a business application that covers various business needs.
Users can communicate in a suitable way anytime and anywhere.

Reception/Operators

Receptionists and operators that receive customer queries need to
streamline call handling with easy operations such as point-and-click
call controls and see who’s calling and why. With the KX-NSX and
proprietary telephone, they can check the status of members, easily
route calls and cover multiple offices.

Executives/Supervisors

Executives and supervisors need to control the office
communications of all users using extensions, mobile phones or
PCs. With the KX-NSX with UC Pro, they can perform UM (Unified
Messaging), video calls and one number management, etc.

Call Centre

Call centres relating to sales, service, technical support, etc. need
to be able to respond quickly while viewing customer information
on a PC. The KX-NSX supports these needs and enables operators
to quickly respond to customer calls. Supervisors can also monitor,
record and measure how agents are doing and the reports needed to
manage their sales activities such as handling sales and service calls.

Panasonic Platforms For Every Sized Business

Every business has different communication requirements by connecting with their customers in different ways, in different places and using a range of devices. That’s why today’s mobile and fragmented workforce needs a communication solution capable of meeting the demands and expectations of their clients whenever they arise.

Key features

  • Full operation continues in the event of a network outage
  • Remote system maintenance can be performed via a secure connection
  • UC Pro integration connects multiple devices such as desktops and mobiles
  • Full Multi Cell DECT system support
  • Supports Mobile Phone Integration (App)

Every business has different communication needs: connecting with their customers in different ways, in different places and using a range of devices. That’s why today’s mobile and fragmented workforce needs a communication solution capable of meeting the demands and expectations of their clients whenever they arise.

Blake Telecom are fully able to help companies and provide a great overall customer experience by delivering the next generation communication system that meets today’s flexible workforce and increased customer demands. So whether you have employees that work in various locations around the office, are adding new employees, setting up a new office, starting a help desk or setting up employees to work from home – we have a full solution that can easily adapt to your needs.

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Supplying Communications For Every Size Of Business since 2004